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Feeding Time at the Zoo
Tracks Rockin' The Monkey House
Recent Tracks Rockin' The Monkey House
View Article  it would have been nice to be told first

Wot NO Outlook Mail....till next week eeek

Well I've got to say at least they did seem to response 24hours after they said they would "next working day" which would have been Friday. But it would nice of Microsoft to have told there paying customers that they were going to have "maintenance" and not an outage.  If it was a outage i wouldn't mind 'shit happens' but "maintenance" is normally planned and there is no excuse for not telling the customer there are not going to have Outlook services till next week, ok I can log into the web interface but it not as easy when your in a hotel room on expensive wifi, you want to be able to sync and go.

I like the bit about the refund of the support call...

Below is the email I recieved.

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My name is (BLANK). I am from the Microsoft Office technical support team. This is regarding the case number (NOT TELL). I have taken the ownership of this case and I will be working with you on this case.

The msn server is undergoing server maintenance that is the reason for this issue on your computer. The servers are updated one by one.

Due to this reason you will not be able to use msn accounts in outlook. However you would be able to use the web-mail service of MSN.

So please bear with us till next week. We would send you a mail and communicate to you when the maintenance is done. Sorry for this inconvenience caused to you.

If you have used your free incident for this support it will be returned back to you and if you have charged for this issue it will be refunded. We will keep this case open for next week and keep you updated on the status of the issue.

Thanks for using Microsoft Product Support Services!

-----

 

 


 

View Article  Its Monday it must be Finland
Flew to Finland this morning, not as cold as I thought it would be, nevermind. I'm told they don't get proper winters here anymore there is no moreicehockey on the lakes etc all due to global warming. Apparently they have just had the hotest summer in 100 year this summmer and it looks like its continuing. Anyway must sign off as the freebroadband @ freebroadband.radissonsas.com
doesn't seem to be working and i'm using Sonera HomeRun at silly money for 60minutes. i've contacted them and hopefully they sort it if not as part of the Radisson 100% Guest Satisfaction Guarantee, i get to stay free.