Wot NO Outlook Mail....till next week eeek
Well I've got to say at least they did seem to response 24hours after they said they would "next working day" which would have been Friday. But it would nice of Microsoft to have told there paying customers that they were going to have "maintenance" and not an outage. If it was a outage i wouldn't mind 'shit happens' but "maintenance" is normally planned and there is no excuse for not telling the customer there are not going to have Outlook services till next week, ok I can log into the web interface but it not as easy when your in a hotel room on expensive wifi, you want to be able to sync and go.
I like the bit about the refund of the support call...
Below is the email I recieved.
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My name is (BLANK). I am from the Microsoft Office
technical support team. This is regarding the case number (NOT TELL). I have taken the ownership of this case
and I will be working with you on this case.
The
Due to this reason you will not be able to use
So please bear with us till next week. We would send you
a mail and communicate to you when the maintenance is done. Sorry for this
inconvenience caused to you.
If you have used your free incident for this support it will be returned back to you and if you have charged for this issue it will be refunded. We will keep this case open for next week and keep you updated on the status of the issue.
Thanks for using Microsoft Product Support Services!
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