Well its all in a name they say, Virgin Megastore rebrand as Zavvi....some time ago I blogged about the extreme poor customer service that I recieved from Parcel2go you can read the article on this link, http://blog.kking.co.uk/blog/_archives/2006/12/18/2582255.html well it seems they are going for a bit of a rebranding excerise and rebranding as Border HQ or borderhq.com if you like a web address. This I found out when I recieved an email from BorderHQ.com they email is below


From: c.jones@borderhq.com
To:
CC: a.adams@parcel2go.com
Subject: BorderHQ
Date: Thu, 17 Jan 2008 16:36:57 +0000

Dear


Anneka Mercer (cc’d above) has asked me to contact you as Parcel2Go.com are terminating their USA address service and offering their customers a free move to www.BorderHQ.com who will take over this service.
This is due to the huge increase in subscriptions and the need for dedicated customer services and to help ensure service quality is as good as it can be.

As a current customer of Parcel2Go.com with part of a year’s subscription still left, Parcel2Go.com has negotiated a deal whereby you will receive a full year’s standard subscription with BorderHQ.com at no cost to yourself.
You will be given a free Lite membership worth £19.99 and also BorderHQ.com will fix the renewal fee to £9.99 for a further year should you choose to renew.
If you increased your membership level in the following year then £9.99 would be deducted from your renewal fee.
See http://www.borderhq.com/levels.aspx for details of the membership levels

BorderHQ.com will be opening up a log in area where you can view any receipts and you can manage your own shipments online.

Also full time customer services advisors such as myself are at hand to help with any problems you may have.
Please email me if you want me to set this up but please take note that Parcel2Go.com will be terminating its USA address services within 28 days and you will be unable to continue to use this service with Parcel2Go.com

 

Kindest Regards

Chris Jones

BorderHQ.com

e: c.jones@BorderHQ.com


 Well thats a bit of a turn up for the books Parcel2go terminating their service and going to a new company well maybe this company will be different. Well I hoped until I did a DNS lookup at www.dnsstuff.com and checked out who registered the website and shock horror Parcel2go and Border HQ have the same mailing address and low and behold its our old friend Anneka Mercer, know from such services as not returning your calls and being know as far as I was concerned "the biggest stumbling block at Parcel2go" when I had dealings with them. So a completely new company is it under the worst person I dealt with at Parcel2go, well BorderHQ better get themselves sorted at they don't seem to have registered under the Data Protection Act to hold peoples details and also Parcel2go or FAM Logistics as they like to be know seem to be giving peoples personal data away to new companies willynilly. Oh I feel a wheeze coming on. Watch this space.

 

The DNS results for Border HQ Ltd..

Registrant:
 Border HQ Limited
 Coe House
 Coe Street
 Bolton, Greater Manchester BL3 6BU
 GB

 Domain name: BORDERHQ.COM

 Administrative Contact:
    Mercer, Anneka  ****@borderhq.com
    Coe House
    Coe Street
    Bolton, Greater Manchester BL3 6BU
    GB
    +448708033812
 Technical Contact:
    Mercer, Anneka  ****@borderhq.com
    Coe House
    Coe Street
    Bolton, Greater Manchester BL3 6BU
    GB
    +448708033812


 Registration Service Provider:
    UK Reg, *******@fasthosts.co.uk
    +44 1452 541252
    +44 1452 538485 (fax)
    http://www.ukreg.com/



 Registrar of Record: TUCOWS, INC.
 Record last updated on 13-Jan-2008.
 Record expires on 06-Sep-2008.
 Record created on 06-Sep-2007.

 Registrar Domain Name Help Center:
    http://domainhelp.tucows.com

 Domain servers in listed order:
    NS3.LIVEDNS.CO.UK   
    NS1.LIVEDNS.CO.UK   
    NS2.LIVEDNS.CO.UK   


 Domain status: clientTransferProhibited
                clientUpdateProhibited


 


Companies House results for Border HQ
Name & Registered Office:
BORDERHQ LTD
COE HOUSE, COE STREET
BOLTON
ENGLAND
BL3 6BU
Company No. 06361240
Status: Active
Date of Incorporation: 05/09/2007

Country of Origin: United Kingdom
Company Type: Private Limited Company
Nature of Business (SIC(03)):
None Supplied
Accounting Reference Date: 30/09
Last Accounts Made Up To:  (NO ACCOUNTS FILED)
Next Accounts Due: 05/07/2009
Last Return Made Up To:
Next Return Due: 03/10/2008
Previous Names:
No previous name information has been recorded over the last 20 years.
The list in the Register of data controllers for FAM LOGISTICS LTD

Registration Number: Z8622554

Date Registered: 28 May 2004     Registration Expires: 27 May 2008

Data Controller: FAM LOGISTICS LTD

Address:
COE HOUSE
COE STREET
BOLTON
BL3 6BU

Other Names:

PARCEL2GO.COM

This register entry describes, in very general terms, the personal data being processed by:

FAM LOGISTICS LTD

This register entry contains personal data held for 3 purpose(s)

Purpose 1

Staff Administration

Purpose Description:

Appointments or removals, pay, discipline, superannuation, work management or other personnel matters in relation to the staff of the data controller.

Data subjects are:

Staff including volunteers, agents, temporary and casual workers

Data classes are:

Personal Details
Family, Lifestyle and Social Circumstances
Education and Training Details
Employment Details
Financial Details
Racial or Ethnic Origin
Trade Union Membership
Physical or Mental Health or Condition

Sources (S) and Disclosures (D)(1984 Act). Recipients (1998 Act):

Data subjects themselves
Relatives, guardians or other persons associated with the data subject
Current, past or prospective employers of the data subject
Education, training establishments and examining bodies
Suppliers, providers of goods or services
Financial organisations and advisers
Trade, employer associations and professional bodies
Central Government
Employment and recruitment agencies

Transfers:

None outside the European Economic Area

Purpose 2

Advertising, Marketing & Public Relations

Purpose Description:

Advertising or marketing the business of the data controller, activity, goods or services and promoting public relations in connection with that business or activity, or those goods or services.

Data subjects are:

Customers and clients

Data classes are:

Personal Details
Family, Lifestyle and Social Circumstances
Financial Details
Goods or Services Provided

Sources (S) and Disclosures (D)(1984 Act). Recipients (1998 Act):

Data subjects themselves

Transfers:

None outside the European Economic Area

Purpose 3

Accounts & Records

Purpose Description:

Keeping accounts related to any business or other activity carried on by the data controller, or deciding whether to accept any person as a customer or supplier, or keeping records of purchases, sales or other transactions for the purpose of ensuring that the requisite payments and deliveries are made or services provided by him or to him in respect of those transactions, or for the purpose of making financial or management forecasts to assist him in the conduct of any such business or activity

Data subjects are:

Customers and clients

Data classes are:

Personal Details
Family, Lifestyle and Social Circumstances
Goods or Services Provided

Sources (S) and Disclosures (D)(1984 Act). Recipients (1998 Act):

Data subjects themselves
Suppliers, providers of goods or services
Ombudsmen and regulatory authorities

Transfers:

None outside the European Economic Area